Privacy Policy

At Black Protocol Interactive, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our game, website, and related services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account (username, email, password)
• Purchase products or subscriptions
• Contact customer support
• Participate in surveys or promotions
• Submit user-generated content

1.2 Automatically Collected Information

When you access our Service, we may automatically collect:

• Device information (device type, operating system, unique device identifiers)
• Gameplay data (matches played, statistics, achievements)
• Connection data (IP address, browser type, timestamps)
• Cookies and similar tracking technologies

1.3 Third-Party Data

We may receive information from third parties such as authentication providers (Steam, Epic Games, social media) when you link your accounts.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Authenticate your account and prevent fraud
• Match players for online gameplay
• Communicate with you about updates, promotions, and events
• Respond to your comments, questions, and requests
• Analyze usage patterns to enhance user experience
• Enforce our Terms of Service and other policies

3. Information Sharing and Disclosure

3.1 Service Providers

We may share your information with third-party vendors, contractors, and agents who perform services for us, such as payment processing, hosting, analytics, and customer support.

3.2 Legal Requirements

We may disclose your information when required by law, regulation, or legal process, or when we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or illegal activity
• Respond to emergencies

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.4 Aggregate Information

We may share anonymized, aggregated data with third parties for research, marketing, and analytics purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Secure storage with regular backups

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time. Some information may be retained for legal, accounting, or compliance purposes.

6. Your Rights and Choices

6.1 Access and Correction

You may access and update your account information at any time through your account settings.

6.2 Data Deletion

You may request deletion of your personal information by contacting us. We will respond to your request within 30 days.

6.3 Marketing Communications

You may opt out of receiving promotional emails by clicking the "unsubscribe" link in those emails or adjusting your notification preferences in your account settings.

6.4 Cookies

Most web browsers accept cookies by default. You can configure your browser to refuse cookies, but this may affect your ability to use certain features of our Service.

7. Children's Privacy

Our Service is not intended for children under 16 years of age (or the minimum age in their jurisdiction). We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for international transfers.

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. GDPR Rights (European Union Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

10.1 Your Rights

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You can request that we correct any information you believe is inaccurate.
• Right to Erasure: You can request that we erase your personal data ("right to be forgotten").
• Right to Restrict Processing: You can request that we restrict the processing of your data.
• Right to Data Portability: You can request that we transfer your data to another organization or directly to you.
• Right to Object: You can object to our processing of your personal data.
• Rights Related to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing that significantly affect you.

10.2 Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for us to process your data for specific purposes.
• Contract: When processing is necessary for the performance of a contract with you.
• Legitimate Interest: When processing is necessary for our legitimate business interests.
• Legal Obligation: When processing is necessary to comply with the law.

10.3 Data Protection Officer

Our Data Protection Officer can be contacted at: dpo@blackprotocol.com

10.4 Supervisory Authority

You have the right to lodge a complaint with a supervisory authority in your member state of residence, place of work, or where an alleged infringement of data protection laws occurred.

10.5 International Data Transfers

Your personal data may be transferred to countries outside the EEA. When we transfer data outside the EEA, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules for intra-group transfers

10.6 Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at: